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  • What if I cant find a file I know exists

    Check the following: You are using the correct filter (e.g. Status = Active) The file is not archived (tick Include Archived in search) You have the right permissions If the…

  • Why Do I See a Security Warning or SharePoint Error When Opening a Document?

    If you’re seeing a security warning or SharePoint-related error when opening a Word document from Law App, the issue is not caused by Law App, but rather by security metadata…

  • Why Don’t Attachments or Documents Appear Immediately in the Preview?

    Law App uses background processing to generate live document previews. If a document doesn’t appear instantly in the preview pane after you save or upload it, this simply means the…

  • Why Do I See a Message When I First Edit a Word Document from Law App?

    When you first edit a Word document from Law App on a new device or user profile, Microsoft Word may display a trust prompt. This is not an error —…

  • How to Rename a Document in Law App

    Learn how to rename documents effectively using updated naming protocols, which characters to avoid, and why document names may revert if illegal characters are used. Includes tips for renaming emails…

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