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  • Why do documents sometimes open temporarily with the wrong file data after switching files

    This happens when browser caching retains document content from a previously viewed file temporarily. Quick fix: Press Ctrl + F5 after switching files. Double-check the file name and tab before…

  • What does it mean if a document shows No Data to Preview

    This means the document placeholder exists, but the original file hasn’t been uploaded or restored yet (especially after migration). What you can do: Wait for migration to complete. Try downloading—if…

  • What happens if I switch Outlook profiles or devices

    Switching profiles or using multiple devices resets your Microsoft Graph authentication tokens. To avoid issues: Always re-authenticate when prompted. Ensure both Law App and Outlook are refreshed. 📌 Token rules…

  • Why arent my saved emails showing up in Law App right away

    This is usually due to sorting or indexing timing, not an actual save error. Here’s what to check: Law App sorts emails by their original received date, not save date.…

  • What happens if my trust ledger doesnt match the bank account

    This is flagged as a breach in most jurisdictions, and reconciliation must be corrected immediately. Steps to resolve Check for unpresented cheques or EFTs. Confirm deposits were entered correctly with…

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