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  • What Should I Do If Changes to a Document Don’t Save Properly?

    In Law App, unsaved document changes are extremely rare. The platform is designed to maintain document integrity — even through network dropouts, closed sessions, or hardware disconnections. If it looks…

  • Why do documents sometimes open temporarily with the wrong file data after switching files

    This happens when browser caching retains document content from a previously viewed file temporarily. Quick fix: Press Ctrl + F5 after switching files. Double-check the file name and tab before…

  • What does it mean if a document shows No Data to Preview

    This means the document placeholder exists, but the original file hasn’t been uploaded or restored yet (especially after migration). What you can do: Wait for migration to complete. Try downloading—if…

  • What if I accidentally delete an email or can’t find one I sent via Law App

     Law App retains emails with tags even if deleted, and there are ways to recover them. Steps to recover: Open the file in Law App and check the Trash tab…

  • Why arent my saved emails showing up in Law App right away

    This is usually due to sorting or indexing timing, not an actual save error. Here’s what to check: Law App sorts emails by their original received date, not save date.…

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