Occasionally a transaction that appears in your internet banking won’t come through on your bank feed. This is a rare event and not specific to Law App — Xero and MYOB both report it as a bank error in their own support pages. It’s usually caused by your bank backdating a transaction’s value date after the sync that should have captured it has already run. When it does happen, there are a few quick ways to recover it and we’re happy to help if you’d rather not do it yourself.
Step 1 — Try resyncing your bank feed
This fixes the problem most of the time and takes about 30 seconds. Go to Settings > Banking Setup > Bank Sync, move the Sync Transactions From date back to before the missing transaction, and click Sync all transactions. If the transaction appears, move the sync date back to where it was and you’re done.
See Setting up bank feeds for more on how the sync date works.
Step 2 — If it’s still missing after resyncing
You’ve got two options. Pick whichever suits you.
Email us at support@lawsupport.com.au or call 07 3040 3036 and we’ll import the transaction for you. Just let us know the date, amount, and description as they appear in your internet banking — we’re happy to take care of the rest.
It’s a one-row spreadsheet. Download the template below, fill in your transaction details, and import it in a couple of minutes. The steps below walk you through exactly what to do.
Before you start — two quick checks
Confirm the transaction is actually missing. Go to Banking > Bank Transactions and search for it. If it’s already there, it just needs to be reconciled — no import needed.
Note the details from your internet banking. You’ll need the exact date, amount, and description as they appear in your online bank account. Have these ready before you create the file.
Adjust your sync date before importing
This step protects you from ending up with a duplicate. Because CSV imports don’t carry a bank transaction ID, Law App can’t tell if the same transaction later comes in through your feed — it will create a second copy. Setting your sync date forward prevents this.
- Go to Settings > Banking Setup > Bank Sync.
- Find the account the missing transaction belongs to.
- Set the Sync Transactions From date to the day after the missing transaction’s date.
- Click Save all.
If your bank feed is still active and you skip adjusting the sync date, the same transaction may come through on the next sync and appear twice. If that happens, just delete the duplicate from Banking > Bank Transactions.
Create your CSV file
Download the template below and open it in Excel or Google Sheets. You only need to fill in one row — the missing transaction.
Fill in your transaction details using the guide below:
| Column | What to enter |
|---|---|
| Date | The transaction date as shown in your internet banking — in DD/MM/YYYY format. |
| Amount | Positive for money in, negative for money out. Two decimal places, no dollar signs, no commas — e.g. 1250.00 or -1250.00. |
| Description | The description exactly as it appears in your internet banking. Remove any commas from the text. |
| Reference | Optional — add a reference if relevant, otherwise leave blank. |
| Payee | Optional — if the payee is an existing contact in Law App, enter their name exactly as it appears there. Otherwise leave blank. |
Dollar signs and commas in the Amount column will cause the import to fail. In Excel, select the Amount cell, right-click, choose Format Cells > Number, set decimal places to 2, and uncheck Use 1000 Separator.
When your row is complete, save the file as CSV (Comma delimited) — not as an Excel file. In Excel, go to File > Save As and choose CSV (Comma delimited) (.csv) from the file type dropdown.
Import the transaction
Go to Banking > Import in Law App. Select the correct bank account from the Account dropdown, scroll to Step 4, and click the Import CSV File tab. Click Import, select your file, and Law App will display your transaction. Check the date, amount, and description match your internet banking, then click Save All.
For a full walkthrough of the import screen, see Import bank statements (CSV) into Law App.
After importing
The transaction will appear in Banking > Bank Transactions. Go to Banking > Reconciliation to match it against the corresponding record in Law App.
Keep an eye on your bank transactions over the next day or two to make sure the transaction hasn’t also come through on the feed. If it has, you’ll need to delete the duplicate.
Check the Fiskil website for any current issues with your bank’s integration. If the problem persists, contact us at support@lawsupport.com.au or call 07 3040 3036 and we’ll look into it with you.
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