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  • What’s the difference between File Notes and Documents

    Understanding the distinction helps streamline your workflow and keeps your files organised. File Notes Purpose: Internal notes and memos about the matter — quick, timestamped records of what happened and…

  • How do I assign or change the fee earner on a file

    Learn how to assign or change the responsible, managing, or assistant employee on a file in LawApp. This ensures the correct fee earner is linked to the matter and reflected…

  • What if I can’t find a file I know exists

    When you can’t find a file, but you know it exists, here are some reasons why it might not show up.

  • Why Aren’t My Invoices Appearing in the File After Emailing Them?

    If you’ve emailed an invoice and it’s not showing in Law App under the correct file, the issue is usually due to incorrect tagging or an Outlook integration step being…

  • What does the Ignore feature do in the email save area

    The Ignore feature allows you to mark emails that don’t need saving — like newsletters or internal memos. You can do this: In Outlook: Tag emails with the gray Ignore…

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