How to process Disbursements and General Payments in Law App

Contents

    This helpsheet guides users through entering a general payment in Law Support, including how to correctly process a disbursement payment, supplier invoice, or general ledger expense. It explains how to select the appropriate payment type, link the correct file or supplier, allocate GL account codes, and apply the correct tax category. This ensures all payments are accurately recorded and properly coded within the system.

    1. Navigate to General, payments
    2. Click “Add”

    Payments list in Law App with the General menu, Payments option and Add button highlighted

    1. Entering Payee Details

      • Type in the “Payable to” field
        Enter the name of the person or organisation you wish to pay.
      • Select a contact (if available)
        If a matching contact exists in your system, it will appear as a selectable option. Choose the appropriate contact to link them.
      • Auto-fill of bank details
        If the selected contact has bank details saved in their contact card, the BSB and account number will automatically populate for EFT.
      • Enter a description
        Fill in the Description field with the reason for the transaction. This field is mandatory.
        If you’re processing a multi-line transaction, you can enter a different description for each line if needed.
      • Save the payment
        Click the red Save button to save the header section of the payment.
        (See highlighted example below for reference.)

    New General Payment form with payee, description and bank details filled in, and the Save button highlighted

    1. Click Add button to add lines to this transaction

    Payment lines section with the Add button and the Type drop-down open, showing Disbursement, General, Office Cost and Supplier options

    1. Select the Line Type
      Use the Type drop-down to classify each line of the payment:

      • Disbursement – for expenses that will be allocated to a client file.
      • General – for general ledger expenses such as office or admin costs (e.g. telephone accounts).
      • Supplier – for supplier payments (e.g. InfoTrack or other supplier invoices).

      Each line can have a different type selected depending on what’s being paid.

    2. For Disbursement Type
      Under the Item column, type the file name or number to search.
      Once matching results appear, select the correct file from the drop-down list.

    Item and GL Account Field Behaviour

    The behaviour of the Item and GL Account fields depends on the selected Type:

    Disbursement

    The Item field will show the relevant file number.
    You do not need to edit the GL account — disbursements are automatically posted to the correct control account.

    General

    The Item field will remain set to Business.
    You must update the GL account code to reflect the appropriate general ledger category (e.g. Office Expenses, Telephone).

    Supplier

    The Item field will show the supplier name (e.g. InfoTrack).
    The GL account must not be changed — supplier payments are posted to the supplier control account.

    1. Tax and Gross Amount
      Check the Tax Category
      Ensure the correct Tax Category is selected for this line (e.g. Standard rate – GST, GST free, etc.).

      Enter the Gross Amount
      In the Gross column, enter the total amount (inclusive of any GST, if applicable) for this disbursement or expense.
      The system will automatically calculate and split the Net and Tax amounts based on the selected Tax Category.

    2. Add Additional Lines
      To enter more payment lines:
      Click the blue Add button on the right side of the Lines section.
      You can repeat this step to add as many lines as needed.
    3. Save the Transaction
      To finalise and save the transaction, press the red Save button.
    IMPORTANT: This step must be completed to ensure the payment is recorded.

    Saved general payment in Draft status with the Save button highlighted

    1. Click “Authorise”

    Payment status drop-down open with the Authorise option highlighted

    Updated on 29 September 2026

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