LawApp Outlook Email Add-in – Troubleshooting Guide

Scenario: File not selectable or email won’t save

If the Email Add-in opens but doesn’t allow you to select a file, or saving the email doesn’t work as expected, the following steps usually resolve the issue:

1. Sign Out and Back Into LawApp

This refreshes your session and usually restores functionality.

• Open the dropdown in the top right of the add-in sidebar.
• Select Log Out LawApp.
• Then log back in from the same sidebar.

2. Refresh the Add-in

To clear any display issues or load delays:

• Click inside the sidebar panel.
• Press Ctrl + F5 to force a refresh.

3. Reset Microsoft Login (if needed)

If the above steps don’t resolve it:

• In the same dropdown, click Log Out Microsoft.
• Then select Clear Cache.
• Log back into Microsoft via the sidebar.

1. Sign Out and Back Into LawApp

This refreshes your session and usually restores functionality.

• Open the dropdown in the top right of the add-in sidebar.
• Select Log Out LawApp.
• Then log back in from the same sidebar.

2. Refresh the Add-in

To clear any display issues or load delays:

• Click inside the sidebar panel.
• Press Ctrl + F5 to force a refresh.

3. Reset Microsoft Login (if needed)

If the above steps don’t resolve it:

• In the same dropdown, click Log Out Microsoft.
• Then select Clear Cache.
• Log back into Microsoft via the sidebar.

These steps address the majority of display and session issues with the LawApp Outlook Add-in.

Still stuck? Forward the email (with attachments) to support@lawsupport.com.au so we can test it for you.