Outlook Troubleshooting

Why do some emails appear in the Trash folder immediately after sending or saving?

When you generate an email from a template in Law App (e.g. by previewing or drafting), it is intentionally saved to the Drafts folder. This is by design to prevent…
Why Do Some Emails Ask If I Want to Save Changes When I Close Them?

When you open an email saved to your downloads folder, Outlook may prompt you to save changes when closing it. This usually means the email is treated as an editable…
Why Aren’t My Invoices Appearing in the File After Emailing Them?

If you’ve emailed an invoice and it’s not showing in Law App under the correct file, the issue is usually due to incorrect tagging or an Outlook integration step being…
Why are my email previews or attachments not working on a Mac

If you’re using a Mac and unable to preview or open some email attachments in Law App, it’s likely due to file format compatibility, NOT a fault with Law App…
What if I accidentally delete an email or can’t find one I sent via Law App

Law App retains emails with tags even if deleted, and there are ways to recover them. Steps to recover: Open the file in Law App and check the Trash tab…

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Why do some emails appear in the Trash folder immediately after sending or saving?