Great question! This comes up occasionally, so here’s a full breakdown:
What those fields are for?
The BSB and Account Number fields shown under the “EFT” section on a receipt are intended to show the source account details—in other words, the bank account the funds came from, not the one they were deposited into.
Why they’re usually blank
In most cases (including standard debtor payments into your Office account), the originating bank account details of the payer are not known. Even though we know the payment was received into your Office account, we don’t have visibility of which bank account the client used to send the funds. That information is generally not provided with standard EFT deposits, so we leave those fields blank to avoid any confusion or assumptions.
Clarifying the confusion
It’s easy to assume the fields should show your own Office account details, since the payment is going into that account—but that information is already recorded in the receipt metadata and in your accounting system. The fields you’re referring to are only populated when:
You specifically want to record the client’s bank account details, and you know them
The client asks for them to be shown on the receipt
Or you’re processing a Trust to General transfer, in which case the Trust account source is known and autofilled.
Why we keep the fields?
Even though they’re blank most of the time, we keep these fields visible because:
There are scenarios where the payer’s account is known and relevant,
Some clients request this level of detail,
And future developments—like eBilling platforms, open banking, and structured remittances—will offer more visibility into payer bank details, allowing for more automated population of this information.
What should you do now?
You don’t need to do anything unless you specifically want to capture the payer’s BSB/account number for record-keeping. If that information is not available, it’s absolutely fine (and expected) for the fields to remain blank.
