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Why does the system sometimes show conflicting times or dates for the same email

Law App may display metadata based on different email sources

Here’s what can cause it:

The preview pane might show the last accessed date.

The document list typically displays the last modified date.

The true sent/received date is preserved in the email’s header metadata from Outlook.

If there’s any mismatch, trust the downloaded email content — the original header contains the correct sent time.

Updated on 4 June 2025
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