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  • How are trust receipts and payments approved in Law App

    Law App follows trust compliance protocols for approvals: All receipts and payments are stamped with the user ID and timestamp. Payments and Receipts: both require an “Authorised By” field, visible…

  • What happens if my trust ledger doesnt match the bank account

    This is flagged as a breach in most jurisdictions, and reconciliation must be corrected immediately. Steps to resolve Check for unpresented cheques or EFTs. Confirm deposits were entered correctly with…

  • Why Do I See a Permission Denied or Read-Only Message When Opening a Document?

    If you see a “permission denied” or “read-only” message when opening a document from Law App in Microsoft Word, this typically relates to Microsoft Office security settings — not an…

  • Can Law App prevent overdrawing of trust funds?

    Yes — Law App includes safeguards to prevent trust account overdraws, as required under the Legal Profession Regulations. However, it also allows for controlled recording of overdraws only when they…

  • Why Aren’t My Sent Email Items Automatically Saving to Law App?

    If your sent emails aren’t automatically appearing in Law App, the issue is often due to missing file tag formatting, Outlook login status, or the Auto Save feature not being…

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