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  • Why do documents sometimes open temporarily with the wrong file data after switching files

    This happens when browser caching retains document content from a previously viewed file temporarily. Quick fix: Press Ctrl + F5 after switching files. Double-check the file name and tab before…

  • Why are my email previews or attachments not working on a Mac

    If you’re using a Mac and unable to preview or open some email attachments in Law App, it’s likely due to file format compatibility, NOT a fault with Law App…

  • What if I accidentally delete an email or can’t find one I sent via Law App

     Law App retains emails with tags even if deleted, and there are ways to recover them. Steps to recover: Open the file in Law App and check the Trash tab…

  • Law App Asking for Microsoft Permission — First-Time Setup

    This prompt appears the very first time you use Law App with Microsoft 365 and Outlook. It’s part of Microsoft’s secure Graph API integration and is expected behavior. To proceed…

  • What does the Ignore feature do in the email save area

    The Ignore feature allows you to mark emails that don’t need saving — like newsletters or internal memos. You can do this: In Outlook: Tag emails with the gray Ignore…

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