Being Asked to Log In Repeatedly to Outlook or Law App
This is usually due to Microsoft’s token expiry rules under their Graph API model. Here’s how it works: Law App stores Graph tokens for 90 days. If unused for 14…
-
-
Emails Not Saving with the Outlook Add-in
This may be due to your token being expired and you will just need to re log back in, you can follow the steps below. First click on the 3…
-
Winmail.dat Issue and PDF Compatibility on Older Devices
This guide explains why winmail.dat files appear, how to prevent them by configuring Outlook settings, and why older devices sometimes struggle to open PDFs. It also clarifies that properly sent…
Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!