Why Aren’t My Invoices Appearing in the File After Emailing Them?
If you’ve emailed an invoice and it’s not showing in Law App under the correct file, the issue is usually due to incorrect tagging or an Outlook integration step being…
-
Why arent my saved emails showing up in Law App right away
This is usually due to sorting or indexing timing, not an actual save error. Here’s what to check: Law App sorts emails by their original received date, not save date.…
-
What happens if I switch Outlook profiles or devices
Switching profiles or using multiple devices resets your Microsoft Graph authentication tokens. To avoid issues: Always re-authenticate when prompted. Ensure both Law App and Outlook are refreshed. 📌 Token rules…
-
Emails Not Saving with the Outlook Add-in
This may be due to your token being expired and you will just need to re log back in, you can follow the steps below. First click on the 3…
-
Winmail.dat Issue and PDF Compatibility on Older Devices
This guide explains why winmail.dat files appear, how to prevent them by configuring Outlook settings, and why older devices sometimes struggle to open PDFs. It also clarifies that properly sent…
Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!