Law App Support
  • Get Help
  1. Home
  2. Knowledge Base
  3. Email Troubleshooting
  • Why Do Some Emails Ask If I Want to Save Changes When I Close Them?

    When you open an email saved to your downloads folder, Outlook may prompt you to save changes when closing it. This usually means the email is treated as an editable…

  • Why Aren’t My Invoices Appearing in the File After Emailing Them?

    If you’ve emailed an invoice and it’s not showing in Law App under the correct file, the issue is usually due to incorrect tagging or an Outlook integration step being…

  • What if I accidentally delete an email or can’t find one I sent via Law App

     Law App retains emails with tags even if deleted, and there are ways to recover them. Steps to recover: Open the file in Law App and check the Trash tab…

  • Why arent my saved emails showing up in Law App right away

    This is usually due to sorting or indexing timing, not an actual save error. Here’s what to check: Law App sorts emails by their original received date, not save date.…

  • What happens if I switch Outlook profiles or devices

    Switching profiles or using multiple devices resets your Microsoft Graph authentication tokens. To avoid issues: Always re-authenticate when prompted. Ensure both Law App and Outlook are refreshed. 📌 Token rules:…

1 2
Next Page

Need Support?

Can’t find the answer you’re looking for? Don’t worry we’re here to help!

Contact Support

© Copyright Law App Support.

  • Features
  • Blocks
  • FAQ