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  • What’s the difference between File Notes and Documents

    Understanding the distinction helps streamline your workflow and keeps your files organised. File Notes Purpose: Internal notes and memos about the matter — quick, timestamped records of what happened and…

  • Why Do I See a Security Warning or SharePoint Error When Opening a Document?

    If you’re seeing a security warning or SharePoint-related error when opening a Word document from Law App, the issue is not caused by Law App, but rather by security metadata…

  • Why Don’t Attachments or Documents Appear Immediately in the Preview?

    Law App uses background processing to generate live document previews. If a document doesn’t appear instantly in the preview pane after you save or upload it, this simply means the…

  • Why Do I See a Message When I First Edit a Word Document from Law App?

    When you first edit a Word document from Law App on a new device or user profile, Microsoft Word may display a trust prompt. This is not an error —…

  • What Should I Do If Changes to a Document Don’t Save Properly?

    In Law App, unsaved document changes are extremely rare. The platform is designed to maintain document integrity — even through network dropouts, closed sessions, or hardware disconnections. If it looks…

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