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  • Why do documents sometimes open temporarily with the wrong file data after switching files

    This happens when browser caching retains document content from a previously viewed file temporarily. Quick fix: Press Ctrl + F5 after switching files. Double-check the file name and tab before…

  • What does it mean if a document shows No Data to Preview

    This means the document placeholder exists, but the original file hasn’t been uploaded or restored yet (especially after migration). What you can do: Wait for migration to complete. Try downloading—if…

  • Why Aren’t My Invoices Appearing in the File After Emailing Them?

    If you’ve emailed an invoice and it’s not showing in Law App under the correct file, the issue is usually due to incorrect tagging or an Outlook integration step being…

  • Why Do I See a Permission Denied or Read-Only Message When Opening a Document?

    If you see a “permission denied” or “read-only” message when opening a document from Law App in Microsoft Word, this typically relates to Microsoft Office security settings — not an…

  • Opening Downloaded Emails in the New Outlook with Law App

    Learn why downloaded emails from Law App open in the old Outlook, why .eml files are used instead of .msg, and how to set the new Outlook as your default…

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