LawApp Outlook Email Add-in – Troubleshooting Guide
If you're having trouble selecting a file or saving an email using the LawApp Outlook Add-in, follow these quick steps to get back on track.
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Emails & Outlook Integration
Integrate Microsoft Outlook with Law Ap
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Why is Law App asking for Microsoft permission when I first try to save an email or open the add-in
This prompt appears the very first time you use Law App with Microsoft 365 and Outlook. It’s part of Microsoft’s... -
Why do some emails appear in the Trash folder immediately after sending or saving?
When you generate an email from a template in Law App (e.g. by previewing or drafting), it is intentionally saved... -
What if I accidentally delete an email or can’t find one I sent via Law App
Law App retains emails with tags even if deleted, and there are ways to recover them. Steps to recover: Open... -
Why are my email previews or attachments not working on a Mac
If you’re using a Mac and unable to preview or open some email attachments in Law App, it’s likely due... -
Why Aren’t My Invoices Appearing in the File After Emailing Them?
If you’ve emailed an invoice and it’s not showing in Law App under the correct file, the issue is usually... -
Why Do Some Emails Ask If I Want to Save Changes When I Close Them?
When you open an email saved to your downloads folder, Outlook may prompt you to save changes when closing it.... -
Winmail.dat Issue and PDF Compatibility on Older Devices
This guide explains why winmail.dat files appear, how to prevent them by configuring Outlook settings, and why older devices sometimes struggle to open PDFs. It also clarifies that properly sent HTML emails cannot be converted into winmail.dat files by recipients, making it a sender-controlled issue.
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