Why are my email previews or attachments not working on a Mac
If you’re using a Mac and unable to preview or open some email attachments in Law App, it’s likely due to file format compatibility, NOT a fault with Law App…
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Law App Asking for Microsoft Permission — First-Time Setup
This prompt appears the very first time you use Law App with Microsoft 365 and Outlook. It’s part of Microsoft’s secure Graph API integration and is expected behavior. To proceed…
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What does the Ignore feature do in the email save area
The Ignore feature allows you to mark emails that don’t need saving — like newsletters or internal memos. You can do this: In Outlook: Tag emails with the gray Ignore…
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Why arent my saved emails showing up in Law App right away
This is usually due to sorting or indexing timing, not an actual save error. Here’s what to check: Law App sorts emails by their original received date, not save date.…
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What happens if I switch Outlook profiles or devices
Switching profiles or using multiple devices resets your Microsoft Graph authentication tokens. To avoid issues: Always re-authenticate when prompted. Ensure both Law App and Outlook are refreshed. 📌 Token rules…
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