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  • Why Do I See a Security Warning or SharePoint Error When Opening a Document?

    If you’re seeing a security warning or SharePoint-related error when opening a Word document from Law App, the issue is not caused by Law App, but rather by security metadata…

  • Why Do I See a Message When I First Edit a Word Document from Law App?

    When you first edit a Word document from Law App on a new device or user profile, Microsoft Word may display a trust prompt. This is not an error —…

  • What Should I Do If Changes to a Document Don’t Save Properly?

    In Law App, unsaved document changes are extremely rare. The platform is designed to maintain document integrity — even through network dropouts, closed sessions, or hardware disconnections. If it looks…

  • Why do documents sometimes open temporarily with the wrong file data after switching files

    This happens when browser caching retains document content from a previously viewed file temporarily. Quick fix: Press Ctrl + F5 after switching files. Double-check the file name and tab before…

  • Why Do I See a Permission Denied or Read-Only Message When Opening a Document?

    If you see a “permission denied” or “read-only” message when opening a document from Law App in Microsoft Word, this typically relates to Microsoft Office security settings — not an…

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