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  • What does it mean if a document shows No Data to Preview

    This means the document placeholder exists, but the original file hasn’t been uploaded or restored yet (especially after migration). What you can do: Wait for migration to complete. Try downloading—if…

  • Why Do I See a Permission Denied or Read-Only Message When Opening a Document?

    If you see a “permission denied” or “read-only” message when opening a document from Law App in Microsoft Word, this typically relates to Microsoft Office security settings — not an…

  • How to Edit a Firm Template in Law App

    How to update the contents of a firm template in Law App by creating a new version of it, editing in Word, then saving it back.

  • Preparing for Migration

    The essential first steps before your go-live date. Organise your templates, clean up your files, prepare your financial records, and send us your bank account list.

  • Word Add-in Keeps Prompting for Sign-in

    If the Law App add-in in Word keeps showing a sign-in prompt, add the Law App host to Word’s Trust Center Form-based Sign-in list to resolve it permanently.

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