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  • What does it mean if a document shows No Data to Preview

    This means the document placeholder exists, but the original file hasn’t been uploaded or restored yet (especially after migration). What you can do: Wait for migration to complete. Try downloading—if…

  • Why do some emails appear in the Trash folder immediately after sending or saving?

    When you generate an email from a template in Law App (e.g. by previewing or drafting), it is intentionally saved to the Drafts folder. This is by design to prevent…

  • Why Do I See a Permission Denied or Read-Only Message When Opening a Document?

    If you see a “permission denied” or “read-only” message when opening a document from Law App in Microsoft Word, this typically relates to Microsoft Office security settings — not an…

  • Edit a Template in Law App

    Learn how to quickly update simple text in a template in Law App

  • Preparing for Migration

    The essential first steps before your go-live date. Organise your templates, clean up your files, prepare your financial records, and send us your bank account list.

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