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  • Why do some emails appear in the Trash folder immediately after sending or saving?

    When you generate an email from a template in Law App (e.g. by previewing or drafting), it is intentionally saved to the Drafts folder. This is by design to prevent…

  • Why Do Some Emails Ask If I Want to Save Changes When I Close Them?

    When you open an email saved to your downloads folder, Outlook may prompt you to save changes when closing it. This usually means the email is treated as an editable…

  • Why Aren’t My Invoices Appearing in the File After Emailing Them?

    If you’ve emailed an invoice and it’s not showing in Law App under the correct file, the issue is usually due to incorrect tagging or an Outlook integration step being…

  • What does the Ignore feature do in the email save area

    The Ignore feature allows you to mark emails that don’t need saving — like newsletters or internal memos. You can do this: In Outlook: Tag emails with the gray Ignore…

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