Your Go-Live Week

Contents

Part 2 of 3 — Go-Live Guide
Part 1: Preparing for Migration · Part 3: After Go-Live

How Conversion Works

There is a single conversion of your financial data. We do this once, on a Friday afternoon, and you start fresh in Law App the following Monday.

We convert new clients on 3 Fridays of every month, plus the last business day of the month, scheduled on a booking-by-booking basis. Your go-live does not need to be at month-end — a bank reconciliation can be done at any point.

Your firm’s dates: Each client receives a firm-specific timeline document with your exact dates and deadlines. Contact support@lawsupport.com.au or your internal Firm Team Leader for a copy.

What We Carry Forward

On conversion day, we take a copy of your database and bring across:

Outstanding time entries (work recorded but not yet billed)
Outstanding disbursements (expenses on files not yet billed)
Outstanding invoices (sent to clients but not yet paid)

Historic entries that have already been billed and paid do not come across — they’ve already been processed and don’t need to.

Keep your old system accessible for at least a month after go-live. You may need to look up historical information or reprint old invoices.

Your Go-Live Week at a Glance

When	What Happens
Friday	Your last working day in the old system. Send your outstanding invoice list (with GST) to accounts@lawsupport.com.au by 2:30pm. At 3pm, Law Support takes a copy of your database and performs the conversion.
Weekend	You can finalise bank reconciliations over the weekend if you prefer — or wait until Monday morning.
Monday Morning	Do a final check on your Trust bank reconciliation — make sure nothing came in after Friday. Email your Trust Trial Balance to accounts@lawsupport.com.au (CC support@lawsupport.com.au). Send us the bank balance for your General account as at end of day Friday.
Monday Midday	We enter your Trust carry-forward (takes 1.5–2 hours). While you wait, you can start entering General account transactions straight away.
Monday Afternoon	You’re live! Start entering Trust transactions and using Law App for everything going forward.

Tip: Mark off your bank reconciliation items on Friday afternoon so Monday morning is just a quick final check before you send.

What You Need to Send Us

During go-live week, we need the following from you:

Friday by 2:30pm

Before Conversion

Outstanding invoice list with GST details

Monday First Thing

Go-Live Morning

Trust Trial Balance

General account bank balance (as at Friday)

Send everything to accounts@lawsupport.com.au (CC support@lawsupport.com.au).

Don’t stress about getting everything perfect on day one. The General Ledger take-up (P&L, Balance Sheet) is completed during your first week, not on Monday. Your firm-specific timeline document has the full details — contact support@lawsupport.com.au for a copy.

Updated on 24 February 2026

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About The Author

Kelly Mills

CEO